Saturday, May 31, 2014

Armin Cruz -Determination and Skills Are Critical to Career Success


Armin Cruz is the President, Process Design Consultant in the financial sector at the Bank of America. In October 31, 2013, Mr. Armin Cruz earned his Master in Business Administration from University of Phoenix and is also a graduate of Bachelor of Arts from the University of Texas at Dallas.
Armin Cruz Family
 
Armin Cruz started his career as the financial sector in the Bank of America Countrywide Home Loans in May of 2006. Armin began work for Countywide as an electronic sales telemarking representative and as eTSR he began to learn the rules and functions of mortgage sales and operations, and acted as an assistant to a team of mortgage loan officers.  In this capacity, Armin set numerous sales records, and won several sales blitzes. 
Because of his performance as an eTSR, he was promoted to attend Countrywide’s Developmental Program. The development program varies in duration, but averages approximately six months.  This program provides greater details on the full spectrum of loan programs available to originators, or mortgage loan officers employed by Countrywide Home Loans. 
Due to the peak performance in Sales, Armin was subsequently promoted to Mortgage loan officer, and eventually to the position of Senior Mortgage Loan officer/Team Leader. Armin’s quick succession in positions rests upon two primary causes.  First, and foremost is performance.  Breaking milestones, records, and innovating new and more effective/efficient means to accomplish a goal proves a marker throughout Armin’s financial career. Second, throughout his career, Armin has embraced the mentorship mentality of leadership. 
As a Team Leader/Senior Mortgage Loan Officer, Armin developed an innovative way to drive performance across the team, ultimately leading to the team’s success and profitability.  Armin created a voluntary mentorship program, meeting bi-weekly.  The topics, initially, focused on sales performance. 
armin cruz specialist
 
 
Armin Cruz was promoted to Officer, Banking Center Manager (BCM) for outstanding performance in the mortgage sales and origination field.  As a BCM, Armin Cruz’s challenge was to integrate cross-functional sales routines, operations management, as well as drive associate and customer delight.  
Armin Cruz initially co-managed two locations to ensure the mitigation of risk factors, including a leadership vacuum upon his promotion.  Armin assumed a high visibility/market critical banking center, and continued to co-manage the previous center that he led to record performance.  Armin created a process to transfer leadership to the newly promoted manager, and instilled a mentorship program with that manager to ensure a seamless transition.  The result of this mentorship proved immensely successful. 

 
 

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